Terms and Conditions of Sale

  1. “The Company“ and “We“ means Wentworth Design Studio Ltd currently trading from 13b Sunbury Cross Shopping Centre, Staines Road West, Sunbury-on-Thames, TW16 7AZ “The Customer“ and “You“ means the person/firm or company purchasing the goods.
  2. A contract will come into effect between “The Company“ and “The Customer“ when a quotation has been accepted, an Order Confirmation has been signed, and the deposit placed.
  3. Should at any time the law in relation to V.A.T. (value added tax), or in the event H.M. Customs and Excise ruling that V.A.T. is chargeable on items the company zero rated on our order, or changeable on items on our order, “The Company“ reserves the right to collect the tax due from “The Customer“ at any subsequent date.
  4. Whilst we do our best to deliver and install within the timescales indicated to you, we shall not be liable for any loss or delay. 
  5. Where we have undertaken to offer a design service, the drawings shall remain our property until a contract for sale is made between you and us, or an agreed design fee has been paid in full.
  6. “The Customer“ will be responsible for insurance of all goods once they have been delivered to site. 
  7. MFC finishes are synthetic and we cannot guarantee an exact match to a natural wood finish. It must be noted that solid timber, real wood veneers, granite and marble are natural products, each piece is unique, and variations in shading, colour structure, grain, fissures and knots are an enhancement of the product and not a fault. Additions of furniture ordered at a later date may not achieve a perfect match to furniture previously supplied. All samples are intended only as an indication of colour and texture and not an exact match. If they are in accordance with our specification, they will be deemed acceptable by you.
  8. “The Customer“ agrees that the structure, condition and suitability of the premises for the installation are “The Customer’s“ responsibility. If at any time the installation is, for a structural or technical difficulty, impractical, “The Company“ may terminate the contract. However, “The Company“ will not make to “The Customer“ any payment for loss “The Customer“ may suffer i.e. Electricals to Part P. Standard and gas to Gas Safe Standard.
  9. Title to the goods shall not pass to you until the goods are paid for in full. We reserve the right to remove the goods, whether installed or otherwise, if they are not paid for in accordance with the contract between us.
  10. These terms together with the information outlined in the contract contain the entire agreement between Wentworth Design Studio Ltd and “The Customer“ and no variation of them shall be binding unless in writing by Wentworth Design Studio Ltd.
  11. No servant or agent of Wentworth Design Studio Ltd has the authority to make any oral representation or alteration concerning the nature or quality of Wentworth Design Studio Ltd, products or services.
  12. The work to be carried out will be as per signed Order Confirmation.
  13. Unless otherwise stated in writing, painting, decorating, flooring and lifting are not included in the Order Confirmation. “The Customer“ warrants that the premises are structurally suitable for the installation proposed.
  14. “The Customer“ shall give Wentworth Design Studio Ltd servants and agents access to the premises at all reasonable times for the inspecting of the same, delivering and / or installation and subsequent visits that may be necessary for completion of the installation.
  15. If required “The Customer“ shall make sufficient space available prior to delivery for the kitchen to be stored between delivery and commencement of installation.
  16. Your plan will be checked again before manufacture, and small changes in size may be made in the interest of obtaining a satisfactory fit.
  17. Where “The Customer“ undertakes to supply items or appliances, they must be available on site at the commencement of the installation. If for any reason “The Customer“ fails to have them available, causing the installation work to be delayed, any resultant cost incurred by Wentworth Design Studio Ltd must be borne by “The Customer“.
  18. Changes to this Order Confirmation by “The Customer“ are subject to Wentworth Design Studio Ltd approval. Any costs incurred from such changes must be borne by “The Customer“.
  19. Customers supplying machines or equipment, requiring power points, plumbing or venting, must ensure that this work is mentioned in the Order Confirmation.
  20. If the installation is cancelled or moved by “The Customer“, “The Company“ may charge “The Customer“ for rescheduling of pre-booked labour costs.
  21. Supply only kitchens: customers are totally responsible for all measurements and specifications and are advised to check all sizes on plans and listings prior to ordering. Wentworth Design Studio Ltd will not accept responsibility for incorrect items. “The Customer“ is also responsible for making their own arrangements regarding the cutting of worktops, joints, sinks and hob cut-outs and for providing all screws and fixings.
  22. “The Customer“ agrees that there will be an available supply of water, gas, and electricity on the premises for the purpose of carrying out the installation and that such services will be supplied at no cost to “The Company“.
  23. All items supplied are covered by individual manufacturers’ guarantees, which are in effect from the date of delivery. Installation is guaranteed for twelve months from the start of the fit. Laminate worktops are not covered for damage caused by ingress of water irrespective of how and where it occurs.
  24. “The Customer“ is responsible for periodically checking the security and tightness of plastic waste fittings within the sink area along with any washing machine and dishwasher flexible pipes. Wentworth Design Studio Ltd will not be responsible for any damage whatsoever caused by water leaks attributed to these areas.
  25. “The Customer“ must notify Wentworth Design Studio Ltd in writing of any defects or discrepancies arising during the installation within three working days of the fitter leaving site. Wentworth Design Studio Ltd will not be responsible for any defects or discrepancies after this period.
  26. Payments to be made are 50% deposit with order and the balance to be paid seven days prior to delivery.

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